March 2024 Consumer Reports released satisfaction ratings with dealership service departments and it didn't bode so well for the dealerships. What they found is that customers prefer independent shops like Truckee's Quality Automotive Servicing and rate them higher for trust, reasonable prices, reputation and knowledgeable mechanics. There are many reasons that customers prefer independent shops over dealership service departments and it mostly comes down to Price of service A higher level of customer service and interaction with advisors Wait times Good Advice From Consumer Reports - Be Consistent With Maintenance & Who Is Doing It In the same article John Ibbotson, chief mechanic at the Consumer Reports CR’s Auto Test Center had some pertinent advice for car owners about finding and sticking with an independent shop that you like and trust. “Get routine maintenance done at the same place consistently,” he s ... read more

No, we can take care of all regular scheduled maintenance and service, keeping your factory warranty intact. Warranties are there to protect the consumer, but you must follow the requirements. At Quality Automotive Servicing we can perform 30,000, 60,000 and 90,000 mile services and often charge less than the manufacturer